Store Policy
Return Policy
Ten (10) day money back policy on new, unused, unopened items**.
We will gladly refund or return any mechandise within ten (10)
days of purchase*. This does NOT include any shipping charges.
If a customer needs to return an item, the customer is responsible
for any shipping charges incurred. After ten (10), cash refunds are
subject to 25% restocking charge or store credit only.
*Must have original receipt
**Packages must be unopened and not used in any way
***Field's Hobby Center reserves the right to refuse any return based
on condition
Electronics Policy
ALL electronic devices are the responsibility of the manufacturer only. Field's Hobby Ctr. can assume no liability on any electronic unit sold, including batteries of all type, speed controls, radios etc. All repair and /or warranty work must be returned to the manufacturer by the consumer. Field's Hobby Center can assist you with your return to a manufacturer, packaging, invoice and mailing at a cost of $9.99. Larger heavier boxes may require additional postage.
Special Orders and Layaways
Special Orders: Paid in Full up front, 7 day pickup, no returns on special orders. Any orders not picked up will be returned. Layaways: 25% Deposit, 14 day pickup. Used Items: ALL SALES FINAL
Car Repair Policy
Shop Labor is $45.00 flat rate, with exception to any build job,
or repair that would exceed three (3) hours. (At this point we will
give you and estimate, and this should be asked about BEFORE any
work is done.) All labor must be paid in full before any work is
done to any vehicle. Any parts that are being installed or replaced
on the vehicle that exceed the cost of $50.00, must be paid for
before any work is done on the vehicle.
No "on the spot" repairs
will be done, especially during store hours. Average repair time
is two weeks, but may exceed three weeks, if parts are on order,
or if there is excessive repairs needing to be repaired. Repairs
are done in the order as they are received. We stand behind what
we fix ONLY. Any broken, modified, or a change in tuning becomes
the responsibility of the owner, not of Field's Hobby Ctr. We ask
that all repaired vehicles be picked up within two weeks from the
first phone call. If the vehicle remains at the shop for 60 days
after the repair was finished, it becomes property of Field's Hobby
Center, and will be sold for the cost of the repair.
International Orders
We no longer fulfill any International orders, except those regarding orders to CANADA. This is do to many scams and other transactions that we didn't receive payment. We are extremely sorry for any inconvience, and we thank any patrons that have supported us in the past. Canadian customers, we urge you to contact us via email or by telephone, and we will be more than glad to help you! Please note: Any International NO CREDIT CARD PAYMENTS WILL BE ACCEPTED.
Shipping Policy
If no designation is made, UPS ground or USPS will be the source for our shipping methods, depending on size of the package. Please allow 7-10 days for shipping. Products usually ship within 2-3 days of confirmation, if not sooner. The buyer will be notified if there is any out of stock item, and that amount may be refunded at our disgretion. If we cannot meet the shipping schedule, we will notify you via email. Any order placed on a Saturday or Sunday will be processed that following Monday, same for commercial holidays. Orders are therefore processed only during store hours, and will be held until the next business day.
Payment Policy
We accept Paypal, money orders, bank transfers and certified checks. All payments made via Paypal must have a confirmed address in order to get processed, no exceptions.
